Frequently Asked Questions

Safe, simple, and soothing—walk-in tubs that put you first.

General Questions

One of our safety specialists will visit your home to walk you through every step of the process. They'll take time to understand your unique needs, assess your bathroom layout, answer all your questions, and provide you with a clear, personalized estimate—no pressure, just helpful guidance.

What is a walk-in tub, and who benefits from it most?

A walk-in tub is a specially designed bathtub that allows for easy entry and exit thanks to a low step-in threshold, built-in seating, and safety features like grab bars and anti-slip flooring. These tubs are ideal for older adults, individuals with mobility challenges, or anyone recovering from surgery or a medical condition. At Aqua Ease, we believe everyone deserves the ability to bathe independently and comfortably. That’s why our tubs are engineered with safety and simplicity in mind—without compromising on comfort.

What makes Aqua Ease Tubs different from other providers?

Unlike many walk-in tub companies that outsource installation to third-party contractors, Aqua Ease keeps everything in-house. From your initial consultation to the final walkthrough, you’ll be working with our trained and certified employees—not strangers. This ensures consistent quality, better communication, and a customer experience you can trust. We also focus exclusively on walk-in tubs, allowing us to perfect our product and provide unmatched expertise in safe bathing.

Can I see the tub before installation?

Yes, we offer free in-home consultations where you’ll have the opportunity to see our product materials up close. Our specialists bring product samples, explain the different safety and comfort features, and help you visualize how a walk-in tub will look in your space. We believe in transparency, so we’ll walk you through every option to ensure you choose the right solution for your needs and home layout.

Do your tubs require any special plumbing or electrical upgrades?

Most installations require minimal updates to your existing plumbing and electrical systems. However, if any changes are needed, our in-house team will handle them as part of the installation. There’s no need to hire additional contractors—we manage everything under one roof, which saves you time, money, and hassle.

Are Aqua Ease Tubs made in the USA?

Yes. Our walk-in tubs are proudly manufactured in Tennessee under strict quality control standards. This domestic manufacturing allows us to oversee every detail of production and ensure our tubs meet high safety, accessibility, and durability benchmarks.

Lifetime Warranty

We know that choosing a walk-in tub is an investment in your home, your safety, and your well-being. That’s why we back every tub with a comprehensive lifetime warranty—giving you confidence and peace of mind for years to come.

What does the lifetime warranty cover?

Our limited lifetime warranty is one of the most comprehensive in the industry. It covers key components such as the tub shell, door seal, faucets, and even labor—so you’re protected from the most common issues that can arise over time. We’re committed to standing by our products and giving you complete peace of mind, knowing that your investment in safer bathing is built to last.

Do I need to register my warranty?

Yes, registering your warranty ensures that you're covered in the event of an issue. The process is simple and can be completed during or shortly after your installation. Our team will guide you through the registration process and provide all documentation for your records.

Is the warranty transferable?

The Aqua Ease lifetime warranty applies to the original purchaser and the home in which the tub is installed. If you move or sell your home, the warranty does not automatically transfer. However, we’re happy to discuss options if you believe the new homeowner may benefit from continued coverage.

What happens if I need service under warranty?

Should you ever experience an issue with your tub, just give us a call. Since we don’t use third-party contractors, one of our in-house technicians—who is familiar with our systems and standards—will come to your home to resolve the issue. Our goal is to make service as fast and stress-free as possible.

Are there any parts not covered by the warranty?

Our warranty is very inclusive, but like most warranties, it does not cover damage caused by misuse, neglect, or non-Aqua Ease modifications. Full details are provided during your consultation and installation, and our team will take time to answer any questions you may have.

Installation

Our Aqua Ease Walk-In Tub is specifically designed to fit seamlessly into the footprint of your existing bathtub. That means no major remodeling, no drawn-out construction—just a smooth, efficient installation that helps keep your overall costs low and your bathroom disruption to a minimum.

How long does installation take?

One of the biggest advantages of choosing Aqua Ease is our fast, efficient installation process. In fact, 95% of our installations are completed in less than one day. Our certified installers arrive with everything they need to complete your project without unnecessary delays or downtime. We understand that your bathroom is an essential space, so we work quickly without sacrificing quality or cleanliness.

Do I need to hire any additional contractors?

Not at all. Aqua Ease is a full-service provider. Our in-house licensed and trained team handles all aspects of your installation, including plumbing, electrical, and structural needs. This eliminates the need for subcontractors and ensures better accountability and smoother project management.

Will you remove my old bathtub?

Yes. Before installing your new walk-in tub, our team will carefully remove your existing tub. We take extra precautions to protect your flooring, walls, cabinets, and fixtures during this process. Once removed, we’ll responsibly dispose of or recycle the old materials.

Do you protect my home during installation?

Absolutely. We treat your home with the same respect we would treat our own. From using floor coverings and wall protectors to thoroughly cleaning the work area afterward, we go above and beyond to make sure there’s no mess left behind.

Can I customize my tub installation?

Yes! We offer a variety of walk-in tub models, sizes, and feature packages to suit different needs and home configurations. During your consultation, we’ll measure your space, discuss your mobility needs, and help you choose the ideal tub and setup for your lifestyle.

Cost & Pricing

We take pride in offering high-quality walk-in tubs at prices lower than the industry average. To get started, simply complete the form and one of our friendly representatives will reach out with your free, no-obligation estimate.

How much does a walk-in tub cost?

The cost of a walk-in tub varies based on factors like your bathroom layout, the tub model you select, and any additional features or upgrades. That’s why we offer a free in-home consultation—to provide you with a personalized, no-obligation quote. We’re transparent about pricing and will walk you through all your options so there are no surprises.

Are there financing options available?

Yes, we offer flexible financing plans with low monthly payments to fit your budget. Options may include zero-interest financing for qualified buyers or extended payment plans to make safe bathing more accessible. Our team will walk you through the best plan based on your credit and financial goals.

Is there a lowest price guarantee?

Yes. We proudly stand behind our lowest price guarantee. If you find a comparable walk-in tub with similar features and installation from a competitor for less, we’ll match or beat that price. We believe in delivering top-tier quality without breaking your budget.

Are any discounts available?

Absolutely. We offer special savings for seniors, veterans, and individuals with medical conditions. Right now, you can save $2,000 on your Aqua Ease Walk-In Tub—plus, we’re including professional installation at no additional cost. It’s our way of making safe, comfortable bathing more accessible and affordable for every home.

Do you charge for the consultation or estimate?

Never. Your in-home consultation and detailed quote are 100% free, with zero pressure or obligation to buy. It’s our way of helping you explore your options without any stress or risk.

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In-Home Estimate Today!

To Speak With An Expert Now Call

(888) 609-7441

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Address

1539 E Grand Ave, Pomona CA 91766

Hours

Mon – Fri: 10am – 9pm

Weekends: 10am – 3m

Aqua Ease Tubs provides high-quality walk-in tubs designed to promote safety, comfort, and independence for homeowners throughout Los Angeles, Orange, and San Bernardino Counties. Our tubs are proudly installed by our own certified, in-house team—no third-party contractors. With expert plumbing and electrical work included, most installations are completed in as little as one day.

Address

1539 E Grand Ave, Pomona CA 91766

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