Frequently Asked Questions
General Questions
A walk-in tub is a specially designed bathtub that allows for easy entry and exit thanks to a low step-in threshold, built-in seating, and safety features like grab bars and anti-slip flooring. These tubs are ideal for older adults, individuals with mobility challenges, or anyone recovering from surgery or a medical condition. At Aqua Ease, we believe everyone deserves the ability to bathe independently and comfortably. That’s why our tubs are engineered with safety and simplicity in mind—without compromising on comfort.
Unlike many walk-in tub companies that outsource installation to third-party contractors, Aqua Ease keeps everything in-house. From your initial consultation to the final walkthrough, you’ll be working with our trained and certified employees—not strangers. This ensures consistent quality, better communication, and a customer experience you can trust. We also focus exclusively on walk-in tubs, allowing us to perfect our product and provide unmatched expertise in safe bathing.
Yes, we offer free in-home consultations where you’ll have the opportunity to see our product materials up close. Our specialists bring product samples, explain the different safety and comfort features, and help you visualize how a walk-in tub will look in your space. We believe in transparency, so we’ll walk you through every option to ensure you choose the right solution for your needs and home layout.
Most installations require minimal updates to your existing plumbing and electrical systems. However, if any changes are needed, our in-house team will handle them as part of the installation. There’s no need to hire additional contractors—we manage everything under one roof, which saves you time, money, and hassle.
Yes. Our walk-in tubs are proudly manufactured in Tennessee under strict quality control standards. This domestic manufacturing allows us to oversee every detail of production and ensure our tubs meet high safety, accessibility, and durability benchmarks.
Lifetime Warranty
Our limited lifetime warranty is one of the most comprehensive in the industry. It covers key components such as the tub shell, door seal, faucets, and even labor—so you’re protected from the most common issues that can arise over time. We’re committed to standing by our products and giving you complete peace of mind, knowing that your investment in safer bathing is built to last.
Yes, registering your warranty ensures that you're covered in the event of an issue. The process is simple and can be completed during or shortly after your installation. Our team will guide you through the registration process and provide all documentation for your records.
The Aqua Ease lifetime warranty applies to the original purchaser and the home in which the tub is installed. If you move or sell your home, the warranty does not automatically transfer. However, we’re happy to discuss options if you believe the new homeowner may benefit from continued coverage.
Should you ever experience an issue with your tub, just give us a call. Since we don’t use third-party contractors, one of our in-house technicians—who is familiar with our systems and standards—will come to your home to resolve the issue. Our goal is to make service as fast and stress-free as possible.
Our warranty is very inclusive, but like most warranties, it does not cover damage caused by misuse, neglect, or non-Aqua Ease modifications. Full details are provided during your consultation and installation, and our team will take time to answer any questions you may have.
Installation
One of the biggest advantages of choosing Aqua Ease is our fast, efficient installation process. In fact, 95% of our installations are completed in less than one day. Our certified installers arrive with everything they need to complete your project without unnecessary delays or downtime. We understand that your bathroom is an essential space, so we work quickly without sacrificing quality or cleanliness.
Not at all. Aqua Ease is a full-service provider. Our in-house licensed and trained team handles all aspects of your installation, including plumbing, electrical, and structural needs. This eliminates the need for subcontractors and ensures better accountability and smoother project management.
Yes. Before installing your new walk-in tub, our team will carefully remove your existing tub. We take extra precautions to protect your flooring, walls, cabinets, and fixtures during this process. Once removed, we’ll responsibly dispose of or recycle the old materials.
Absolutely. We treat your home with the same respect we would treat our own. From using floor coverings and wall protectors to thoroughly cleaning the work area afterward, we go above and beyond to make sure there’s no mess left behind.
Yes! We offer a variety of walk-in tub models, sizes, and feature packages to suit different needs and home configurations. During your consultation, we’ll measure your space, discuss your mobility needs, and help you choose the ideal tub and setup for your lifestyle.
Cost & Pricing
The cost of a walk-in tub varies based on factors like your bathroom layout, the tub model you select, and any additional features or upgrades. That’s why we offer a free in-home consultation—to provide you with a personalized, no-obligation quote. We’re transparent about pricing and will walk you through all your options so there are no surprises.
Yes, we offer flexible financing plans with low monthly payments to fit your budget. Options may include zero-interest financing for qualified buyers or extended payment plans to make safe bathing more accessible. Our team will walk you through the best plan based on your credit and financial goals.
Yes. We proudly stand behind our lowest price guarantee. If you find a comparable walk-in tub with similar features and installation from a competitor for less, we’ll match or beat that price. We believe in delivering top-tier quality without breaking your budget.
Absolutely. We offer special savings for seniors, veterans, and individuals with medical conditions. Right now, you can save $2,000 on your Aqua Ease Walk-In Tub—plus, we’re including professional installation at no additional cost. It’s our way of making safe, comfortable bathing more accessible and affordable for every home.
Never. Your in-home consultation and detailed quote are 100% free, with zero pressure or obligation to buy. It’s our way of helping you explore your options without any stress or risk.
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(888) 609-7441
Address
1539 E Grand Ave, Pomona CA 91766
Hours
Mon – Fri: 10am – 9pm
Weekends: 10am – 3m
1539 E Grand Ave, Pomona CA 91766
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